Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Yes absolutely! I take custom orders for clay charms as well as custom digital files. Turn around times may vary depending on my workload. Just send me a quick message and I will give you a price quote and an estimated turn around time.
No, but they are not unbreakable. I use professional grade polymer clay and reinforce all my charms with armature wire and liquid clay. This gives them a good base and fuses all parts together. With that being said they are durable against accidental drops on the ground and normal wear and tear. Treat them as fine jewelry.
I do not recommend them for smaller children under the age 6. Small parts can be chewed off and can cause a choking hazard.
All our digital files are sent in 2 forms, JPEG and PDF. They are both 300dpi hi-resolution files. The main difference between the 2 formats is how the file is saved.
For printing purposes PDF files are great for printing at home as well as printing at a print shop. Our PDF files are formatted to be printed on a standard 8.5'' x 11'' sheet of paper. The setback is PDF files are NOT editable. Meaning, if the print shop or you needs to resize the document, most commonly bigger to account for bleeds when printing, this must be done with a JPEG file.
JPEG's are basically photo files, perfect for sharing on social media and also text messaging. They can be opened in editing software to be resized and formatted to your preference.
You can print your files at home from any printer or take your files/upload them to a local print shop. I recommend using white card stock. If you are printing at home double check your paper is the right kind paper. Paper is specifically made for either inkjet or laser printers. This prevents paper jams and also delivers the best print quality.
I also recommend always doing a print test if you are printing at home before you print a batch out. Also if you ever have a problem with the quality of prints you receive from a print shop do not hesitate to ask for them to be reprinted. Sometimes sizing may be off or their color settings may need to be adjusted. It happens and print shops are more than happy to reprint for you.